Makinzi
COMPANY PROFILE ·
Company Profile الملف التعريفي — شركة مكينزي لتوصيل الطلبات الاستهلاكية
A licensed logistics and last-mile delivery provider headquartered in Kuwait — connecting e-commerce platforms, retailers and global logistics companies with their customers across the country.
MakinziCompany ProfileKuwait's last mile, handled end to end
Makinzi Consumer Goods Delivery Company is a licensed logistics and last-mile delivery provider headquartered in Kuwait. We connect e-commerce platforms, retail enterprises and global logistics companies with end consumers, with a focus on operational excellence, end-to-end supply chain integration and fast delivery response times.
We operate under Kuwait's traffic, commercial and labour laws, on infrastructure built for scale, continuous fleet upkeep and efficient last-mile execution — from our Farwaniya headquarters and Shuwaikh operations hub.
Mission
To give every business in Kuwait a delivery partner it can trust with the last mile — on time, tracked at every step, and with every dinar collected on delivery reconciled.
Vision
To be the last-mile network Kuwait's platforms and retailers rely on every day.
At a glance
Company details
| Legal name | Makinzi Consumer Goods Delivery Company O.P.C |
|---|---|
| Name in Arabic | شركة مكينزي لتوصيل الطلبات الاستهلاكية ش.ش.و |
| Headquarters | Block 6, Street 102, Parcel 1268, Commercial Building, Floor 1, Unit 6, Farwaniya, State of Kuwait |
| PACI unit number | 12616056 |
| Commercial registration | 510593 |
| License number | 2025/7049 |
| Operations hub | Shuwaikh |
| Chief Executive Officer | Faisal Alajmi |
| HQ telephone | |
| info@makinzi.com |
MakinziCompany Profile150 vehicles and 180+ couriers, matched to every delivery
Every vehicle runs on a regular maintenance schedule, and every driver works under full corporate sponsorship and statutory compliance.
Motorbikes
Ultra-fast, high-density urban deliveries, express food orders and quick-commerce parcels.
Lightweight economy cars
Medium-distance e-commerce distribution, suburban parcel delivery and multi-stop merchant routes.
Lightweight vans
Bulk goods transfers, warehouse-to-warehouse logistics, oversized parcels and heavy retail dispatch.
Professionally trained drivers and couriers
Working under full corporate sponsorship and statutory compliance, with onboarding, police clearance and branded uniforms as standard.
Delivering daily across Kuwait
Capital
Hawalli
Farwaniya
Ahmadi
Mubarak Al-Kabeer
Routes expanded on request — tell us where your customers are.
MakinziCompany ProfileFive core services, one logistics partner
Every service runs on the same dispatch, GPS tracking and reconciliation, so partners can start with one and add more as they grow.
Last-mile delivery
Direct-to-door fulfilment for e-commerce, retail, food and daily consumer products, with real-time GPS tracking and proof of delivery.
- Best for
- E-commerce, retail and food brands
Warehouse-to-warehouse transfer
Bulk transfers, sortation-centre hauls and inventory movements using light commercial vehicles.
- Best for
- Warehouses and sortation centres
Cash-on-delivery management
Secure cash collection, real-time POS transactions, daily reconciliation and strict T+1 remittance.
- Best for
- Merchants with COD orders
Reverse logistics & returns
End-to-end handling of customer returns, undelivered parcels (RTO), damaged-goods exchanges and merchant returns.
- Best for
- Merchants and marketplaces
On-demand manpower & fleet outsourcing
Dedicated drivers, supervisors and vehicle fleets under custom long- and short-term service level agreements.
- Best for
- Companies scaling their own fleets
How an order moves
Pickup
Collected from your store, warehouse or our hub.
Sort
Scanned, routed and assigned to the right crew.
In transit
Tracked live by GPS to the door.
Delivered
Proof of delivery captured; cash collected.
Reconciled
COD remitted T+1; returns brought back.
MakinziCompany ProfileStandard SLAs and the KPIs behind them
Service standards aligned with enterprise logistics expectations, for predictable, high-quality execution at every touchpoint.
| Category | Key performance indicator | SLA target | Reporting |
|---|---|---|---|
| Delivery speed | On-time delivery execution rate (DEA) | ≥ 96%within the promised window | Weekly / monthly |
| Delivery success | First-attempt delivery success rate (FDDS) | ≥ 80–82%on the first attempt | Weekly |
| Parcel integrity | Attributable goods loss / damage rate | ≤ 0.1%of total processed volume | Monthly |
| Return handling | Reverse logistics pickups (C-Return / RTO) | ≥ 92–95%collected within the window | Weekly |
| Daily operations | Aging packages held in the warehouse | ≤ 1.0%held over 24 hours | Weekly |
| Workforce attendance | Courier shift attendance and on-duty compliance | ≥ 90–95%of scheduled shifts fulfilled | Daily / weekly |
Operational SLA rules
Proof of delivery
Signature, OTP code or time-stamped photo captured in the courier app before any order is closed.
2-hour breakdown response
Vehicle or courier replaced within two hours so routes are not disrupted.
Zero-tolerance fraud policy
Fake delivery updates, such as reporting a customer unavailable without call logs, lead to fines, suspension or termination.
Quality, safety & compliance
Regulatory compliance
Compliant with the Ministry of Commerce and Industry, the Ministry of Interior (General Traffic Department) and Kuwait Municipality.
Quality control
Mandatory driver onboarding, police clearance certificates, branded uniforms and continuous performance audits.
Health & safety
Worker safety insurance, warehouse SOPs, insulated temperature-controlled delivery boxes and scheduled vehicle maintenance.
MakinziCompany ProfileA primary vendor and master service provider
Makinzi holds enterprise agreements with Kuwait's leading logistics and delivery platforms, and runs its own sub-contractor network for peak demand.
Strategic last-mile distribution partner, with T+1 COD settlement and weekly SLA monitoring.
Last-mile delivery, reverse pickups and manpower outsourcing, integrated with automated tracking.
Express food and quick-commerce delivery with distance-based performance tiers.
Technology-driven courier operations with real-time equipment inspections and compliance protocols.
Exclusive corporate fleet allocation of dedicated motorbikes and light-vehicle drivers.
Sub-contracting for peak seasons
- Approved Kuwaiti carriers absorb Ramadan and Eid surges under Makinzi SOPs and direct oversight.
- Itemised billing for COD, non-COD and pickup operations.
- Performance guarantees securing COD funds, T+1 remittance and penalties for fake updates.
Request a delivery proposal
Share your monthly order volume, the services you need, the areas to cover and your share of cash-on-delivery orders — we'll build a delivery plan and quote for your business or tender.
Email info@makinzi.com- Contact
- Faisal Alajmi, CEO
- info@makinzi.com
- HQ telephone
- Headquarters
- Farwaniya, Kuwait
- Commercial registration
- 510593
- License number
- 2025/7049